Customer Service Executive - Two Wheeler Loans - Siliguri - Sona Wheels - CSE*

Tata Capital; Malda; On-site; INR 250,000 - 450,000; Full time

Job summary

Tata Capital is seeking a customer-facing representative in India to promote financial services at assigned counters. You will address inquiries, explain documentation and pricing, and meet customers to pitch schemes based on their needs.

As the frontline, you will ensure customers meet funding norms and follow up to secure satisfaction and positive feedback after sales-service. This role emphasizes strong communication with management and channel partners.

Responsibilities

• Company's representative — rendering company's financial services into the market / assigned counters.
• Acts as a communication channel between the management and the Channel Partners.
• Address customer inquiries, listen to their concerns, and provide accurate information about documentations and pricing.
• Customer touch point — meets customers and pitches schemes according to their requirements.
• First line of control — ensures customers meet the funding norms.
• Follow up with customers to ensure satisfaction and positive feedback after sales-service.

Job description

Job Description

• Companys representative - Rendering companys financial services into the market / assigned counters.
• Acts as a communication channel between the management & the Channel Partners.
• Address customer inquiries, listen to their concerns, and provide accurate information about documentations & pricing.
• Customer touch point - Meets customers and pitch schemes according to their requirements.
• First line of control - Ensures customers meets the funding norms.
• Follow up with customers to ensure satisfaction & positive feedback after sales-service.