Customer Service Executive - Two Wheeler Loans - Alwar - Data Arcade - CSE*

Tata Capital; Alwar; On-site; INR 180,000 - 300,000; Full time

Job summary

Tata Capital in India seeks a candidate to work under supervision to identify customers for potential business, collect and validate documents, and log cases in the system as per SOP. You will assist with disbursement processes and ensure sanction ratios are met, while focusing on customer needs and cross-selling suitable products.

You will also support vendor empanelment and relationship development, and ensure compliance with Audit and RBI regulations across activities.

Qualifications

• Assist in identifying customers for potential business opportunities.
• Collect and validate documents as per organization norms.
• Log cases in the system following the SOP and disbursement process.
• Meet sanction ratios as required by the organisation.
• Assist in cross-selling multiple products while following supervisor guidance.
• Support empanelment of new vendors and relationship development.
• Ensure compliance with Audit and RBI regulations.

Responsibilities

• Identify customers for potential business opportunities.
• Collect documents from customers and validate as per norms.
• Log the case in the system as per SOP and follow the disbursement process.
• Fulfil the sanction ratio as per organisation requirement.
• Meet customer requirements and cross-sell multiple products under supervision.
• Assist empanelment of new vendors and develop relationships.
• Ensure compliance to all Audit / RBI regulations.

Skills

Customer identification

Document verification

SOP adherence

Disbursement processing

Cross-selling

Vendor empanelment

Regulatory compliance

Job description

Perform the following under the guidance/direction of Supervisor/Manager

• With help of Supervisor/ Manager, Identify the customers for protentional Business
• Collect the documents from Customers and validate as per the organization norms
• Logging the case in the system as per SOP and follow the process for disbursement.
• Fulfil - the Sanction ratio as per organisation requirement
• Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager.
• With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them
• With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.