Customer Service Executive - Two Wheeler Loans

Tata Capital; Krishnagiri District; On-site; INR 279,000 - 391,000; Full time

Job summary

Tata Capital in Tamil Nadu is seeking a customer service professional to handle customer inquiries and resolve issues with professionalism across channels. The role emphasizes delivering excellent service, timely response to complaints, and collaborating with internal teams to enhance customer satisfaction.

You will also develop knowledge of Tata Capital's products and services and identify opportunities to upsell and cross-sell, contributing to overall customer experience improvements.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through various channels.
• Respond to customer complaints and concerns in a timely manner.
• Collaborate with internal teams to improve overall customer satisfaction.
• Develop and maintain knowledge of products and services.
• Identify opportunities to upsell and cross-sell products.

Job description

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through various channels.
• Respond to customer complaints and concerns in a timely manner.
• Collaborate with internal teams to improve overall customer satisfaction.
• Develop and maintain knowledge of products and services.
• Identify opportunities to upsell and cross-sell products.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.