Customer Service Executive - Two Wheeler Loans

Tata Capital; Jalandhar; On-site; INR 201,000 - 357,000; Full time

Job summary

Tata Capital in India is seeking a Customer Support Executive to handle inquiries and resolve issues with professionalism, maintaining up-to-date product knowledge and building strong customer relationships. You will collaborate with internal teams to improve the overall customer experience and escalate complex problems to senior management when needed, ensuring timely and accurate information is provided.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide timely and accurate information about products and services.
• Build strong relationships with customers to enhance satisfaction.
• Collaborate with internal teams to improve overall customer experience.
• Identify and escape complex issues to senior management when necessary.
• Maintain high product knowledge to effectively communicate with customers.

Job description

• Handle customer inquiries and resolve issues professionally.
• Provide timely and accurate information about products and services.
• Build strong relationships with customers to enhance satisfaction.
• Collaborate with internal teams to improve overall customer experience.
• Identify and escape complex issues to senior management when necessary.
• Maintain high product knowledge to effectively communicate with customers.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.