Customer Service Executive - Two Wheeler Loans

Tata Capital; Kannur; On-site; INR 300,000 - 420,000; Full time

Job summary

Tata Capital in Kerala is seeking a customer service professional to handle inbound and outbound calls related to two-wheeler loans, assist with loan applications, documentation, disbursement, repayment, and account-related queries. You will explain loan terms and processes to customers and ensure accurate information is provided.

Additionally, you will resolve customer complaints, follow up on pending documents and payments, and coordinate with sales, credit, operations and collections to

Responsibilities

• Handle inbound and outbound customer calls related to two-wheeler loans.
• Assist customers with loan applications, documentation, disbursement, repayment, and account-related queries.
• Explain loan terms, repayment schedules, interest rates, charges, and applicable processes.
• Resolve customer complaints and service requests within defined timelines.
• Follow up on pending documents, payments, and other customer requirements.
• Coordinate with sales, credit, operations, collections, and other internal teams for issue resolution.

Job description

• Handle inbound and outbound customer calls related to two-wheeler loans.
• Assist customers with loan applications, documentation, disbursement, repayment, and account-related queries.
• Explain loan terms, repayment schedules, interest rates, charges, and applicable processes.
• Resolve customer complaints and service requests within defined timelines.
• Follow up on pending documents, payments, and other customer requirements.
• Coordinate with sales, credit, operations, collections, and other internal teams for issue resolution.