Customer Service Executive - Two Wheeler Loan Processing

Tata Capital Finance Ltd; Bengaluru; On-site; INR 260,000 - 380,000; Full time

Job summary

Tata Capital Finance Ltd in Bengaluru is seeking a Customer Service Executive - Two Wheeler Loans at Krishna Tower. You will work under the guidance of a Supervisor/Manager to identify potential customers, collect documents, and log cases in the system to support disbursement.

You will aim to fulfill sanction ratios, meet customer requirements, and, under supervision, cross-sell products while developing vendor relationships and ensuring RBI audit compliance.

Responsibilities

• With help of Supervisor/ Manager, Identify the customers for potential Business
• Collect the documents from Customers and validate as per the organization norms
• Logging the case in the system as per SOP and follow the process for disbursement.
• Fulfil - the Sanction ratio as per organisation requirement
• Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager.
• With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them
• With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.

Job description

Customer Service Executive - Two Wheeler Loans - Bengaluru - Krishna Tower - CSE*

Perform the following under the guidance/direction of Supervisor/Manager

• With help of Supervisor/ Manager, Identify the customers for protentional Business
• Collect the documents from Customers and validate as per the organization norms
• Logging the case in the system as per SOP and follow the process for disbursement.
• Fulfil - the Sanction ratio as per organisation requirement
• Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager.
• With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them
• With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.