Customer Service Executive | Thane,Mumbai

n Human Resources & Management Systems [ nHRMS ]; Thane; On-site; INR 240,000 - 320,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training

Job summary

n Human Resources & Management Systems [ nHRMS ] in Thane is seeking a customer service executive to handle inquiries, resolve issues, and guide customers on products. The role requires strong communication, CRM proficiency, and a customer-first mindset. This is a permanent role with a general shift and opportunities for growth.

Join a fast-paced startup culture in a hands-on team environment and contribute to high customer satisfaction through effective problem solving and timely responses.

Qualifications

• Education: High school diploma required; related field degree preferred.
• 1-2 years of customer service experience, preferably in a call center or customer-facing environment.
• Strong communication, listening, and problem-solving skills.
• Proficiency in CRM software and Microsoft Office applications.

Responsibilities

• Handle customer inquiries via calls, emails, and chats in a timely and professional manner.
• Resolve customer issues and troubleshoot complaints promptly and efficiently.
• Provide product/service information and educate customers on features, benefits, and usage.
• Process customer requests such as order cancellations, returns, and exchanges.
• Maintain customer records and interaction history in the CRM system.
• Collaborate with internal teams (sales, marketing, operations) to resolve issues and improve CX.
• Meet performance targets including customer satisfaction and first-call resolution.

Skills

Communication

Listening

Problem solving

CRM software

Microsoft Office

English fluency

Education

High school diploma

Related field degree preferred

Tools

CRM software

Microsoft Office

Job description

Job Location: Thane, Manpada

Immediate-30 days of Joining

6 Days of working (Mon-Sat), General Shift

Permanent Role, Start-up Culture

Key Responsibilities

• 1. Handle Customer Inquiries: Respond to customer calls, emails, and chats in a timely and professional manner.
• 2. Resolve Customer Issues: Troubleshoot and resolve customer complaints, concerns, and issues promptly and efficiently.
• 3. Provide Product/Service Information: Educate customers on product features, benefits, and usage.
• 4. Process Customer Requests: Handle customer requests, such as order cancellations, returns, and exchanges.
• 5. Maintain Customer Records: Update customer information and interaction history in our CRM system.
• 6. Collaborate with Internal Teams: Work with sales, marketing, and operations teams to resolve customer issues and improve overall customer experience.
• 7. Meet Performance Targets: Achieve customer satisfaction, first-call resolution, and other performance targets.

Requirements

• 1. Education: High school diploma or equivalent required; degree in a related field (e.g., customer service, communications) preferred.
• 2. Experience: 1-2 years of customer service experience, preferably in a call center or customer-facing environment.
• 3. Skills:
  • 1. Excellent communication, listening, and problem-solving skills.
  • 2. Strong customer service and conflict resolution skills.
  • 3. Ability to work in a fast-paced, dynamic environment.
  • 4. Proficiency in CRM software and Microsoft Office applications.
  • 5. Fluency in English (written and verbal); additional language skills a plus.

Benefits

What We Offer

• 1. Competitive Salary: Based on experience and performance.
• 2. Benefits: Health insurance, paid time off, and opportunities for career growth and development.
• 3. Training: Comprehensive training program to ensure your success in the role.