Customer Service Executive - Telugu

QUAGMIRE IT SERVICES LLP; Dadri; On-site; INR 180,000 - 260,000; Full time

Benefits offered by this job

6 Days working

Job summary

QUAGMIRE IT SERVICES LLP is seeking a Customer Service Executive (Telugu) based in Noida. The role requires Telugu language skills and understanding of Hindi or English, with 0–3 years of experience. The position is office-based with rotational shifts and a 6-day work week.

Qualifications include 12th/undergraduate/graduate degrees. Responsibilities include resolving complaints, handling inquiries, processing orders, and ensuring customer satisfaction.

Qualifications

• 12th / Undergraduate / Graduate degree accepted.
• Willing to work in rotational shifts and 6-day week.
• Must understand Telugu; Hindi or English also required.
• Work from office in Noida.

Responsibilities

• Resolve customer complaints via call, email, mail, or social media.
• Respond to customer inquiries promptly.
• Greet customers, identify issues, and provide solutions.
• Process orders, refunds, or exchanges as needed.
• Provide information about products and services and policies.
• Collect and verify payment and contact information.

Skills

Telugu language

Hindi/English proficiency

Education

12th / Undergraduate / Graduate

Job description

About the job Customer Service Executive - Telugu (Candidate should understand and speak Hindi or English also)

Location :Noida (work from office )

Qualification : 12th / Undergraduate / Graduate

Experience : 0 - 3 yrs

Job Description:

• Resolve customer complaints via Call.
• Responding promptly to customer inquiries.
• Making sure that customer's Issues are attended and all of their concerns are resolved immediately.
• Ensure customer satisfaction and provide professional support.
• Comfortable with 24x7 shift.

Job Requirements:

• Candidate should understand and speak Hindi and English also
• Rotational Shift / 6 Days working.
• Work From Office.
• Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.
• Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.
• Ensure customers confidential information is properly protected and only used for official purposes.

Job Responsibilities

• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders.
• Answer questions about warranties or terms of sale.
• Suggest solutions when a product malfunctions.
• Handle product recalls.

PERKS & BENEFITS

• 6 Days working