Customer Service Executive

nan; Andhra Pradesh; On-site; INR 156,000 - 246,000; Full time

Job summary

Unknown is seeking a proactive Customer Care Executive to engage with students and learners in India. You will handle outbound calls to explain our products and services and resolve queries related to universities and courses. Strong communication and multitasking abilities are essential.

In-person work with a monthly pay range of ₹14,000 to ₹22,000. Fluency in English, Hindi, and Telugu is required along with good computer literacy and a drive for professional growth.

Qualifications

• Proficient in verbal and written communication.
• Capable of handling multiple critical tasks efficiently.
• Experience in customer care in any service industry is a plus.
• Good computer literacy.

Responsibilities

• Outbound calls to explain products and services to customers.
• Resolve queries and issues related to universities and courses.
• Follow up with leads via phone, email, and WhatsApp.

Skills

Communication skills

Multitasking

Customer care experience

Computer literacy

English

Hindi

Telugu

Lead follow-up

Job description

• Outbound calls
• To explain our products and services to customers
• Resolving queries and issues related to the universities and courses.

Required Candidate Profile:

• Proficient in both verbal and written communication skills.
• Capable of efficiently managing multiple critical tasks.
• Strong communication abilities, with prior experience in customer care within any service-oriented industry being advantageous.
• Possesses good computer literacy.
• Proficiency in English, Hindi, and Telugu, along with a drive for professional advancement, is essential.
• Ability to handle customer inquiries, provide product explanations, and offer relevant information.
• Mandatory follow-up with leads through phone calls, emails, and WhatsApp messages

Pay: ₹14,000.00 - ₹22,000.00 per month

Work Location: In person