Customer Service Executive - Gujarati

QUAGMIRE IT SERVICES LLP; Dadri; On-site; INR 180,000 - 300,000; Full time

Benefits offered by this job

6 Days working

Job summary

QUAGMIRE IT SERVICES LLP is seeking a Customer Service Executive - Gujarati in Noida to handle customer interactions across calls, email, and other channels. The role requires fluency in Gujarati, plus Hindi or English, with a willingness to work a 6-day rotational shift and come to the office.

The candidate should have 0–3 years of experience and educational qualifications from 12th through graduate level. This position focuses on resolving issues promptly and ensuring customer satisfaction.

Qualifications

• Candidate should understand and speak Hindi and English
• Rotational Shift / 6 Days working
• Work From Office
• Location Noida; Gujarati language preferred

Responsibilities

• Resolve customer complaints via Call.
• Responding promptly to customer inquiries.
• Attending and resolving customer issues immediately.
• Ensure customer satisfaction and provide professional support.
• Handle customer inquiries across multiple channels.

Education

12th/ Undergraduate/ Graduate

Job description

About the job Customer Service Executive - Gujarati

Customer Service Executive- Gujarati (Candidate should understand and speak Hindi or English also)

Location :Noida (work from office )

Qualification : 12th / Undergraduate / Graduate

Experience : 0 - 3 yrs

Job Description

• Resolve customer complaints via Call.
• Responding promptly to customer inquiries.
• Making sure that customer's Issues are attended and all of their concerns are resolved immediately.
• Ensure customer satisfaction and provide professional support.
• Comfortable with 24x7 shift.

Job Requirements

• Candidate should understand and speak Hindi and English also
• Rotational Shift / 6 Days working.
• Work From Office.
• Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.
• Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.
• Ensure that customers confidential information is properly protected and only used for official purposes.

Job Responsibilities

• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders.
• Answer questions about warranties or terms of sale.
• Suggest solutions when a product malfunctions.
• Handle product recalls.

PERKS & BENEFITS

• 6 Days working