Customer Service Executive - Malayalam

QUAGMIRE IT SERVICES LLP; Dadri; On-site; INR 201,000 - 290,000; Full time

Benefits offered by this job

6 Days working

Job summary

QUAGMIRE IT SERVICES LLP in Noida (office-based) is seeking a Customer Service Executive - Malayalam to handle customer queries in Malayalam while also understanding Hindi or English. The role requires 0-3 years of experience, and candidates should have 12th/Undergraduate/Graduate education.

The position involves resolving customer issues via calls, emails, and other channels, with a focus on prompt responses and high customer satisfaction. A 6-day work week and rotational shifts are required.

Qualifications

• Qualification: 12th/Undergraduate/Graduate
• Experience: 0-3 years
• Candidate should understand and speak Hindi and English

Responsibilities

• Resolve customer complaints via phone.
• Respond to customer inquiries promptly.
• Verify account information and assist with orders, refunds or exchanges.
• Greet customers, understand the problem, and suggest solutions.
• Maintain confidentiality of customer information.

Skills

Malayalam

Hindi

English

Education

12th / Undergraduate / Graduate

Job description

About the job Customer Service Executive - Malayalam

Customer Service Executive - Malayalam (Candidate should understand and speak Hindi or English also)

Location :Noida (work from office )

Qualification : 12th / Undergraduate / Graduate

Experience : 0 - 3 yrs

Job Description

• Resolve customer complaints via Call.
• Responding promptly to customer inquiries.
• Making sure that customer's Issues are attended and all of their concerns are resolved immediately.
• Ensure customer satisfaction and provide professional support.
• Comfortable with 24x7 shift.

Job Requirements

• Candidate should understand and speak Hindi and English also
• Rotational Shift / 6 Days working.
• Work From Office.
• Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.
• Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.
• Ensure that customers confidential information is properly protected and only used for official purposes.

Job Responsibilities

• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders.
• Answer questions about warranties or terms of sale.
• Suggest solutions when a product malfunctions.
• Handle product recalls.

PERKS & BENEFITS

6 Days working