Customer Service Executive/ Senior Customer Service Executive

Muthoot FinCorp (MFL); Ahmedabad District; On-site; INR 180,000 - 240,000; Full time

Job summary

Muthoot FinCorp (MFL) Ahmedabad branch invites fresh graduates or candidates with up to 1 year in lending or financial services to apply for a frontline role. You will be responsible for ensuring smooth branch operations, promoting products, and maintaining strong customer relations.

You will handle daily transactions, data records, and refer opportunities to grow the customer base, contributing to branch profitability and financial well-being of customers.

Qualifications

• Graduate degree required.
• Freshers or up to 1 year experience in lending or financial services.

Responsibilities

• Ensure quality of business and operational efficiency through process adherence.
• Promote and maintain positive relations with customers.
• Achieve productivity to meet branch profitability targets.
• Cross-sell and upsell products at every opportunity.
• Conduct promotional activities and drive customer referrals.
• Handle day-to-day transactions and valuables.
• Maintain data and records of daily transactions.
• Retain customers and transform lives by improving their financial well-being.

Skills

Result Orientation

Customer Service

Retention Focus

Digital Mindset

Relationship Building

Process Knowledge

Time Management

Cross Selling

Upselling Skills

Business Development

Communication Skills

Language Proficiency

Education

Graduate

Job description

Role & responsibilities

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills Proficiency in local language and English

Role Requirements

Educational Qualification – Graduate

Experience – Freshers / 1 year experience in lending / financial services