Customer Service Executive

PeopleStrong; Zone 7 Ambattur; On-site; INR 250,000 - 450,000; Full time

Job summary

PeopleStrong in Tamil Nadu is seeking a Graduate with fresh or up to 1 year of lending/financial services experience to support branch operations and drive customer growth.

You will ensure process adherence to improve efficiency, promote products, and maintain relations with customers and prospects.

Role involves cross-selling, marketing activities, and handling daily transactions while aiming to increase branch profitability and customer financial well-being.

Qualifications

• Graduate required.
• Freshers or up to 1 year experience in lending/financial services.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with customers.
• Achieve productivity to meet profitability targets.
• Cross-sell and up-sell products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain data and records of daily transactions.
• Retain customers by improving financial well-being.

Skills

Process Orientation

Cross Selling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services