Customer Service Executive

Muthoot Fincorp Limited; West Godavari District; On-site; INR 180,000 - 260,000; Full time

Job summary

Muthoot Fincorp Limited is seeking a Customer Service Executive in India to ensure service quality, manage transactions, and build lasting relationships with customers. The role emphasizes cross-selling financial products and contributing to branch profitability.

Fresh graduates or candidates with up to 1 year of lending/financial services experience are welcome. Strong English and local language communication is essential to succeed in this position.

Qualifications

• Graduate with freshers or up to 1 year of experience in lending or financial services.
• Proficiency in English and local language.
• Strong communication and customer service skills.
• Ability to cross-sell and upsell products.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with customers and potential customers.
• Contribute to branch profitability targets.
• Cross-sell and upsell products at every opportunity.
• Drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain data and records of daily transactions.
• Aim to transform customers' financial well-being.

Skills

Result Orientation

Customer Service

Retention Focus

Digital Mindset

Relationship Building

Process Knowledge

Time Management

Cross Selling

Upselling

Business Development

English Proficiency

Local Language

Education

Graduate

Job description

CUSTOMER SERVICE EXECUTIVE Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

Educational Qualification – Graduate Experience – Freshers / 1 year experience in lending / financial services