Sr. Customer Service Executive

Guideline Inc; Mumbai; On-site; INR 386,000 - 462,000; Full time

Benefits offered by this job

Rotational week offs

Immediate joining

Free registration on JobKarle

Job summary

Guideline Inc. is hiring a Customer Service Executive for a voice process based in Thane. You will handle both inbound and outbound calls, understand queries, and resolve on the call while maintaining accurate records in the system.

Freshers are welcome, and prior voice process experience is a plus. The role requires excellent spoken English and willingness to work in a 24/7 rotational shift schedule. Immediate joining offered.

Qualifications

• HSC or Graduate required.
• Excellent spoken English and strong communication skills.
• Willing to work in 24/7 rotational shifts.
• Freshers welcome; prior voice process experience is a plus.

Responsibilities

• Handle inbound and outbound customer calls professionally
• Understand queries and resolve on the call
• Keep accurate records of every interaction in the system
• Escalate complex issues to the right team on time
• Meet quality and call-handling targets

Skills

Spoken English

Communication skills

Freshers welcome

Voice process exp

Education

HSC or Graduate

Job description

Job Description

We're hiring Customer Service Executives for a voice process in Thane.

What you'll do:

• Handle inbound and outbound customer calls professionally
• Understand customer queries and resolve them on the call
• Keep accurate records of every interaction in the system
• Escalate complex issues to the right team on time
• Meet quality and call-handling targets

Who can apply:

• HSC or Graduate
• Excellent spoken English and communication skills
• Comfortable with 24/7 rotational shifts
• Freshers with strong communication are welcome; prior voice process experience is a plus

What you get:

• Salary up to ₹38,000 in hand per month
• Rotational week offs
• Immediate joining
• Free registration and application on JobKarle, with no charges at any stage