Customer Service - Executive

Pagaar India; Mumbai; On-site; INR 300,000 - 400,000; Full time

Job summary

Pagaar India is seeking an Operations Executive to join its Mumbai-based team. The role focuses on engaging with customers, explaining products/services, and generating leads while meeting daily targets. 3–5 years of experience is preferred, with freshers also considered for suitable profiles.

The position involves six days of work with a 9-hour shift window between 8:00 AM and 8:00 PM, based in Vashi, Navi Mumbai. Excellent communication and a proactive attitude are essential.

Qualifications

• Age 18 to below 32 years.
• Excellent verbal communication and interpersonal skills.
• 6 hours of calling is compulsory.
• Undergraduates with at least 6 months of experience can be considered.

Responsibilities

• Handle inbound and outbound calls with potential and existing customers.
• Connect with customers through provided leads and introduce products/services.
• Understand customer requirements and provide relevant information.
• Achieve daily, weekly and monthly lead generation and performance targets.
• Accurately record and maintain customer information.
• Maintain professionalism and quality standards during customer interactions.

Skills

Telecalling

Inbound Calls

Outbound Calls

Communication

Sales

Education

HSC Freshers

Graduate Freshers

Undergraduates (6 months)

Job description

# Customer Service - ExecutivePeoplelab AdvisoryVerified EmployerExperience3-5 YearsSalary₹3,00,000 - ₹4,00,000 P.A.LocationVashi, Navi Mumbai, MaharashtraPosted: 07/08/2026Views: 13### About CompanyPEVerified RecruiterThis employer has been verified by Pagaar India. Postings are 100% genuine.### Share Job Post## Job Description## Operations ExecutiveWe are looking for energetic, confident and customer-focused individuals to join our Operations team as **Operations Executives**. The role involves interacting with potential and existing customers, understanding their requirements, explaining products/services and generating leads.### Key Responsibilities* Handle inbound and outbound calls with potential and existing customers.* Connect with customers through provided leads and introduce products/services.* Understand customer requirements and provide relevant information.* Answer customer queries and ensure a positive customer experience.* Accurately record and maintain customer information.* Achieve daily, weekly and monthly lead generation and performance targets.* Maintain professionalism and quality standards during customer interactions.### Candidate Profile* Age: **18 to below 32 years**.* Excellent verbal communication and interpersonal skills.* Good convincing and persuasive abilities.* Positive attitude, self-motivated and target-oriented.* Basic computer knowledge.* Comfortable handling both inbound and outbound calls.* **6 hours of calling is compulsory.*** Should be flexible to work across different profiles and responsibilities.* Above-average communication skills are essential.* Candidates should not have any employment gap.### Qualification & Experience* **HSC Freshers** can apply.* **Graduate Freshers** can apply.* Undergraduates with a minimum of **6 months of experience** can be considered.* Previous experience in customer service, telemarketing or a related field will be an advantage.### Working Details* **Working Days:** 6 days per week* **Week Off:** Rotational* **Shift:** Any 9-hour shift between 8:00 AM and 8:00 PM* **Night Shift:** No night shifts* **Freshers:** Welcome to apply* **Experience** - 6month - 3 years**Candidate profile details:*** OK with Inbound & Outbound calling (6 hrs. calling compulsory),* Should be flexible for any profile and have above average communication skills* Should not have any employment gap /graduate fresher's can be considered.* Undergraduate with at least 6 months of experience is ok.* We do not provide any incentives* Location Vashi /Juinagar- Navi Mumbai## Job DetailsRoleCustomer Service - ExecutiveIndustry Type / CategoryBPO / Call Centre / ITESEmployment TypeFULL TIMEExperience Required3-5 YearsKey SkillsSalesTelecallinginboundoutboundgood communication skillspositive attitudeGoal-orientedself-motivated