BPO Sales Executive

Global Services; Mumbai; On-site; INR 240,000 - 360,000; Full time

Job summary

Global Services in Mumbai, Maharashtra seeks a motivated BPO Sales Executive to drive service sales and deliver excellent customer support. You will handle inbound and outbound calls, promote our offerings, and ensure customer satisfaction in a fast-paced environment.

Join a collaborative team with a focus on targets, CRM-driven activity tracking, and continuous product knowledge updates to improve communications with customers.

Qualifications

• Experience in BPO sales or customer service.
• Proficient with inbound and outbound calls.
• Familiarity with CRM software and sales tracking tools.
• Strong communication and interpersonal skills.

Responsibilities

• Conduct inbound and outbound calls to potential and existing customers to promote our services.
• Achieve sales targets and contribute to the overall success of the sales team.
• Provide excellent customer service by addressing customer inquiries and resolving issues promptly.
• Maintain accurate records of customer interactions and sales activities in the CRM system.
• Collaborate with team members to share best practices and improve sales strategies.
• Stay updated on product knowledge and industry trends to effectively communicate with customers.

Skills

Strong communication

Team player

Sales experience

Customer service

CRM proficiency

Positive attitude

Tools

CRM software

Job description

We are seeking a motivated and dynamic BPO Sales Executive to join our team in Maharashtra. The ideal candidate will be responsible for driving sales and providing exceptional customer service in a fast-paced BPO environment. As a BPO Sales Executive, you will engage with customers through inbound and outbound calls, promoting our services and ensuring customer satisfaction.

Key Responsibilities

• Conduct inbound and outbound calls to potential and existing customers to promote our services.
• Achieve sales targets and contribute to the overall success of the sales team.
• Provide excellent customer service by addressing customer inquiries and resolving issues promptly.
• Maintain accurate records of customer interactions and sales activities in the CRM system.
• Collaborate with team members to share best practices and improve sales strategies.
• Stay updated on product knowledge and industry trends to effectively communicate with customers.

Required Skills

• Strong communication and interpersonal skills.
• Ability to work in a team-oriented environment.
• Experience in BPO sales or customer service is preferred.
• Proficiency in handling inbound and outbound calls.
• Familiarity with CRM software and sales tracking tools is a plus.
• A positive attitude and a passion for sales and customer service.