Customer Service Executive - Personal Loans - Direct

Tata Capital; Chennai; On-site; INR 250,000 - 400,000; Full time

Job summary

Tata Capital in Chennai is seeking a customer service representative to handle inquiries and resolve issues promptly.

You will provide excellent service across channels, collaborate with internal teams to ensure seamless delivery, and maintain accurate records of interactions. Opportunity to identify upsell opportunities while delivering professional, timely support to customers.

Responsibilities

• Handle customer inquiries and resolve issues professionally and promptly.
• Provide excellent customer service through various communication channels.
• Resolve customer complaints and concerns in a timely and efficient manner.
• Collaborate with internal teams to ensure seamless service delivery.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell and cross-sell products or services.

Job description

• Handle customer inquiries and resolve issues professionally and promptly.
• Provide excellent customer service through various communication channels.
• Resolve customer complaints and concerns in a timely and efficient manner.
• Collaborate with internal teams to ensure seamless service delivery.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell and cross-sell products or services.