Customer Service Executive - Car Finance

Tata Capital; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Tata Capital in Bengaluru is seeking a customer service professional to handle car finance and loan account inquiries, guiding customers through loan details, repayment schedules, documentation, and account updates. You will resolve complaints promptly, coordinate with internal teams for issue resolution, and maintain accurate records while upholding a high standard of service across the loan lifecycle.

Ideal candidates bring strong communication skills and a customer-focused mindset to support

Responsibilities

• Handle customer queries and service requests related to car finance and loan accounts.
• Assist customers with loan details, repayment schedules, documentation, and account updates.
• Resolve complaints promptly and coordinate with internal teams for issue resolution.
• Maintain accurate customer records and ensure high standard of service.

Skills

Customer service

Communication skills

Documentation

Tools

CRM software

Job description

• Responsible for handling customer queries and service requests related to car finance and loan accounts
• Assist customers with loan details, repayment schedules, documentation, account updates, payment-related queries, and other finance services
• Resolve customer complaints promptly and coordinate with internal teams for issue resolution
• Maintain accurate customer records, follow established processes and regulatory requirements, and ensure a high standard of customer service
• Support customers throughout the loan lifecycle while maintaining professionalism, accuracy, and customer satisfaction

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.