Customer Service Executive - Network Operations & Support

Tata Communications

Maharashtra

On-site

INR 600,000 - 800,000

Full time

4 days ago

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Job summary

Tata Communications is seeking an Enterprise NOC Engineer – L1.5 in Pune to monitor and manage IP network operations with a focus on switching, routing, and incident handling. You will support SLA adherence, document incidents, and coordinate with internal teams for issue closure.

The role requires hands-on IP network experience, familiarity with OSPF/BGP/EIGRP, and a basic understanding of security concepts. Bachelor's in Engineering and CCNA-equivalent cert are preferred.

Qualifications

Hands-on experience in IP networks, LAN/WAN technologies.
Practical knowledge of switching and routing protocols.
Basic understanding of network security concepts.

Responsibilities

Monitor network devices, links, and services with NOC tools and dashboards.
Troubleshoot switching, routing protocols, and basic IP issues.
Log, track, and resolve incidents per standard processes.
Escalate to L2/L3 when needed and ensure SLA adherence.
Document incidents and resolutions in ticketing systems and reports.
Coordinate with internal teams and service providers for issue closure.
Support daily health checks and generate operational reports.
Follow SOPs and contribute to process improvements.

Skills

IP networks

LAN/WAN

Switching

Routing protocols

OSPF

BGP

EIGRP

Network security basics

Incident management

SLA adherence

Communication

Education

Bachelor's degree in Engineering

Tools

ServiceNow

Remedy

Jira

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

About The Company

Job Description

Enterprise NOC Engineer – L1.5

Domain: IP / Network Operations

Location: Pune

Role Overview We are looking for an L1 NOC Engineer with hands‑on experience in IP domain operations, including switching and routing protocols. The ideal candidate should have basic knowledge of security concepts and practical experience in incident management, with a strong understanding of SLA adherence and service operations.

Key Responsibilities

Monitor network devices, links, and services through NOC tools and dashboards.
Perform first‑level troubleshooting of switching, routing protocols (e.g., OSPF, BGP, EIGRP), and basic IP‑related issues.
Log, track, and resolve incidents as per defined Incident Management processes.
Ensure timely escalation to L2/L3 teams as required.
Maintain adherence to SLA parameters, ensuring timely response and resolution.
Document incidents, resolutions, and observations in ticketing systems (e.g., ServiceNow, Remedy, Jira).
Coordinate with internal teams and service providers for issue closure.
Support routine health checks and generate daily/weekly operational reports.
Follow standard operating procedures (SOPs) and contribute to process improvements.

Required Skills & Experience

Hands‑on experience in IP networks, LAN/WAN technologies.
Practical knowledge of switching (VLAN, STP, trunking) and routing protocols (OSPF/BGP/EIGRP).
Basic understanding of Wireless technology (Aruba, Cisco, Rukus).
Basic understanding of network security concepts (firewalls, VPN, access control).
Experience in incident management and working with SLA‑driven environments.
Ability to analyze alerts, perform initial troubleshooting, and create detailed incident tickets.
Strong communication and coordination skills.
Qualification: Bachelor’s degree in Engineering.
CCNA or Equivalent certification.