Sr Engineer - Customer Service Operations

Tata Communications Limited

Pune District

On-site

INR 600,000 - 1,200,000

Full time

5 days ago

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Job summary

Tata Communications Limited seeks an experienced Branch Network L2 Engineer to support and manage enterprise branch networks across multiple locations in Pune. You will handle incident management, change execution, and SLA compliance with hands-on routing, switching, and WAN troubleshooting.

Ideal candidates have strong Layer 2/3 expertise, familiarity with VLANs, STP, QoS, and routing protocols (OSPF, EIGRP, BGP). BE/B.Tech or diploma in networking preferred.

Qualifications

Hands-on experience with enterprise network infrastructure management.
Strong routing/switching and incident-management capabilities.
Familiarity with ITIL processes and security/compliance practices.

Responsibilities

Manage day-to-day operations of enterprise branch network infrastructure.
Provide L2 support for network incidents and service requests.
Troubleshoot Layer 2/3 issues within SLAs.
Configure, monitor, and maintain branch routers, switches, and WAN links.
Coordinate with ISPs and internal teams for WAN/MPLS/Internet/SD-WAN issues.
Perform RCA for recurring incidents and suggest permanent fixes.
Maintain network documentation and topology diagrams.
Participate in DR drills and security assessments.

Skills

Cisco switching

Aruba switching

VLANs

STP/RSTP/MSTP

EtherChannel

Port Security

QoS

OSPF

EIGRP

BGP

Static Routing

HSRP/VRRP/GLBP

TCP/IP

NAT/DHCP/DNS

IPv4 addressing

LAN/WAN/MPLS/VPN

Education

BE/B.Tech in CSE/IT/EC or equivalent

Diploma in networking (relevant)

Tools

SolarWinds

PRTG

ManageEngine

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description – Branch Network L2 Engineer

Position

Branch Network L2 Engineer

Experience

4–8 Years

Pune

Employment Type

Full-Time

Job Summary

We are seeking an experienced Branch Network L2 Engineer to support and manage enterprise branch network infrastructure across multiple locations. The ideal candidate should possess strong hands‑on expertise in Routing & Switching, enterprise network operations, incident management, and compliance‑driven environments. The role involves ensuring high network availability, troubleshooting complex issues, implementing changes, and supporting branch network transformation initiatives while maintaining SLA compliance.

Key Responsibilities

Manage day-to-day operations of enterprise branch network infrastructure.
Provide L2 support for network incidents, service requests, and problem management activities.
Troubleshoot complex Layer 2 and Layer 3 network issues within agreed SLAs.
Configure, monitor, and maintain branch routers, switches, and WAN connectivity.
Perform network health checks and preventive maintenance activities.
Execute network changes, branch migrations, link upgrades, and device replacements through approved change management processes.
Coordinate with ISPs and internal teams for WAN, MPLS, Internet, SD-WAN, and leased‑line‑related issues.
Perform root cause analysis (RCA) for recurring incidents and recommend permanent corrective actions.
Maintain network documentation, topology diagrams, IP addressing plans, and inventory records.
Support vulnerability remediation and ensure compliance with enterprise security policies.
Ensure all network devices comply with enterprise configuration standards and audit requirements.
Participate in DR drills, network audits, compliance reviews, and security assessments.
Support network monitoring tools and proactively address alerts before business impact.
Work closely with L1, L3, security, server, and application teams for issue resolution.

Technical Skills

Strong hands‑on experience with Cisco or Aruba enterprise switching platforms.
Configuration and troubleshooting of VLANs, STP, RSTP, MSTP, EtherChannel, Port Security, and QoS.
Hands‑on knowledge of routing protocols including OSPF, EIGRP, BGP, and Static Routing.
Experience with HSRP/VRRP/GLBP.
Strong understanding of TCP/IP, subnetting, NAT, DHCP, DNS, and IPv4 addressing.
Experience in LAN, WAN, MPLS, Internet, and VPN connectivity.

Enterprise Network Operations

Incident, Change, Problem, and Service Request Management.
Network monitoring tools such as SolarWinds, PRTG, ManageEngine, or similar.
Configuration backup and restoration.
Network performance analysis and optimization.
Log analysis and troubleshooting using CLI.

Enterprise Compliance & Governance

Hands‑on experience supporting enterprise audit and compliance requirements.
Knowledge of ITIL processes and change governance.
Experience with configuration standardization and compliance validation.
Understanding of security hardening guidelines and enterprise network policies.
Support for vulnerability remediation and audit observations.
Experience maintaining documentation for internal and external audits.

Desired Skills

Excellent troubleshooting and analytical skills.
Ability to handle critical incidents independently.
Good communication and stakeholder management skills.
Ability to prioritize multiple incidents in a fast-paced enterprise environment.
Strong documentation and reporting skills.
Willingness to work in rotational shifts and provide on-call support.

Educational Qualification

BE/B.Tech in Computer Science, Information Technology, Electronics & Communication, or equivalent.
Diploma holders with relevant enterprise networking experience may also be considered.

Preferred Certifications