Jr. Customer Service Executive - India Operations, New Rollouts and Automation

Tata Communications Limited; Anantapuramu District; On-site; INR 900,000 - 1,700,000; Full time

Job summary

Tata Communications Limited seeks a NLD Team Leader - Field Operations in India to oversee day-to-day telecom network operations across fibre, ISO/OSP/ISP activities, and infra maintenance. You will lead O&M activities, coordinate with vendor teams, and ensure SLA/KPI targets are met.

The role requires a B.Tech in telecom/electrical disciplines and 1–3 years of telecom experience, with hands-on OFC/SDH/DWDM knowledge and proficiency in OTDR, power meters, and splicing tools.

Qualifications

• B.Tech. graduate in Telecom, Electronics, or Electrical with 1–3 years telecom experience.
• Good understanding of OFC/SDH/DWDM.
• Hands-on experience with OFC transmission equipment (ECI, Tejas, Huawei, Ciena).
• Power/infra knowledge and ability to operate in 24x7 environments.
• Problem-solving skills and basic networking OS knowledge.

Responsibilities

• Monitor and analyze OSP/ISP/INFRA network faults from TCL NOC.
• Prevent fiber cut incidents and restore OFC within SLA.
• ISP POP hygiene, spare card management, and INFRA AMC of SMPS/BB/DG.
• Align and manage teams to meet KPI targets for customers.
• Handle OFC tools and machinery: splicing machines, OTDR, laser sources, power meters.
• Coordinate with operators, government and private authorities.

Skills

Team Leadership

NOC Monitoring

Telecom Network Operations

Fiber/OFC Knowledge

Troubleshooting

Education

B.Tech in Telecom/EC/EE

Tools

OTDR

Power Meter

Splicing Machines

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

• Operational role that works under direct supervision, responsible for day-to-day network operations support

Responsibilities

• Maintaining, administering network tools and equipment
• Assisting with and implementing installations as required
• Maintain daily site activities and routines.
• Ensure SLA are achieved & work proactively to maintain the same.

Job Title: NLD Team Leader - Field Operations, India

Broad Outline Of The Role:

• TCL NLD O&M: Operation & maintenance of fibre network including OSP, ISP, and infrastructure-related activities.
• OSP: Managing the fibre network, including backbone & last miles. Achieving SLA/KPI targets, managing off-role & vendor teams, and operating knowledge of fibre tools like OTDR and power meter.
• ISP: Knowledge in transmission equipment such as SDH & DWDM technology, equipment hygiene practices, and spare inventory maintenance.
• INFRA: Knowledge in SMPS, battery bank, and maintenance.
• Process: Follow standard health and safety processes and practices, and company compliances.

Purpose - Broad Objective Of The Role:

• B.Tech. graduate, preferably in Telecom, Electronics, or Electrical.
• Experience: 1-3 years.

Size and Scope of Role - No. of Direct Reports:

• Team Leader: Manage the telecom network.

Minimum Qualification & Experience:

• Technical degree in EC/EE/Telecom with 1-3 years of telecom background, preferably in transmission & access operations.
• Good understanding of OFC/SDH/DWDM.
• Hands-on experience with OFC transmission equipment like ECI, Tejas, Huawei, CIENA, etc.
• Good knowledge in power/infra-related areas.

Other Knowledge/Skills:

• Demonstrated problem-solving skills.
• Prior experience providing technical support in fast-paced, high-availability, 24x7 environments.
• Knowledge of network and operating systems.

Key Responsibilities:

• Monitor & analyze OSP/ISP/INFRA network faults raised from TCL NOC.
• Preventive actions for fiber cut reduction & corrective actions for OFC restoration within SLA.
• Preventive actions in ISP like POP hygiene, spare card management, and in INFRA like AMC of SMPS, BB & DG.
• Align and manage teams and resources to meet the KPI targets of customers.
• Handle OFC tools and machinery like splicing machines, OTDR, laser sources, and power meters.
• Coordinate with other operators, government, and private authorities.

Technical Competencies:

• Strong technical knowledge in telecom network operations, specifically optical fiber, SDH, and DWDM technologies.