Sr. Customer Service Executive - Cloud & Security Network Operations & Support

Tata Communications; Maharashtra; On-site; INR 650,000 - 900,000; Full time

Job summary

Tata Communications in Maharashtra seeks an L1.5 profile specialist to manage IT service and incident activities focused on network access control. You will monitor NAC, handle incidents, and coordinate with operations and engineering to keep NAC services available.

The role requires familiarity with Splunk, Cisco ISE, and related tools, strong communication, and the ability to document audits and compliance. Join a team delivering secure, reliable NAC support within a large telecom environment.

Qualifications

• Experience in IT service and incident management.
• Exposure to network security, especially NAC.
• Handling NAC-related requests and audits.

Responsibilities

• Monitor NAC environments and resolve related incidents.
• Coordinate with operations and engineering for NAC issues.
• Manage NAC accounts, access compliance, and audits.
• Support automation efforts for NAC activities.
• Maintain NAC logs and reports.

Skills

IT Service & Incident Management

Vendor Management

NAC knowledge

Communication skills

NAC monitoring

Education

CCNA certification or equivalent

Tools

Splunk

Cisco ISE

Cisco Prime NEs

Netrequest

CyberArk

Forescout

Spectrum

Ansible

Jira

ServiceNow

MS Office

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

L1.5 Profile

• 3+ years of experience in IT Service & Incident Management, Vendor Management
• Basic networking knowledge with minimum CCNA level certifications/skills
• Strong exposure to Network Security and in particular Network Access Control
• Should have knowledge of all or some of below tools to perform there job
• Splunk, Essas, Cisco ISE, Cisco Prime NEs(Router, Switches, Wireless controller, (Firewalls, ACI Fabrics etc), Netrequest, Cyberark, Forescout (Enterprise manager & appliances), Spectrum(monitoring), Dx Netops, Ansible, SPDW, MS Office, Service Now, Jira
• Strong communications skills
• FSCA Certified or FSCA training minimum
• 1st Line of defence, handling issues through emails, Teams, creating incident audit trails, self-help & digital FAQs
• Proactive Monitoring of NAC (Few examples: NAC switches and errors)
• Incident troubleshooting and management. Few Examples: (NAC errors resolution and fulfilling/supporting any NAC related misc request from Operations/Engg./fulfilment) using available Bx tool
• Manual NAC subnet reconciliation
• Manual Temporary/permanent (~600/1000 per year) whitelisting
• Monitoring of NAC Enforcements
• BAU - unblock NAC requests
• NAC accounts/access compliance & audits managements(reports/dashboards/documentations)
• NAC Switch errors Reports & NAC audit logs extractions
• Co-ordination with existing L1 Vodafone for retail branch NAC1 issues & with L1 TCS for any NAC1/2 issues/incidents
• System account password rotation
• NAC Compliance checks, reports & audit logs management (daily/weekly/monthly)
• Support the Bx teams doing automation for various NAC activities/monitoring
• After any development/automation signed-off by BX engg./N/w the deployment & maintenance will be owned by L1/L2