Customer Service Executive - International Voice Process

Credence Resource Management; Pune District; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Commuter assistance

Flexible schedule

Health insurance

Life insurance

Provident Fund

Job summary

Credence Resource Management is seeking an Executive - Customer Service in Pune District, India. The role involves communicating with consumers in the healthcare and telecommunications sectors to resolve overdue bills and negotiate payments.

Responsibilities include handling customer inquiries respectfully, managing various stages of account delinquencies, and documenting collection efforts accurately. Benefits include health insurance, flexible scheduling, and commuter assistance.

Qualifications

• Proficient in verbal communication and customer service.
• Able to manage difficult customer issues in a fast-paced environment.
• Experience in collection negotiations preferred.

Responsibilities

• Communicate with consumers to resolve overdue payments.
• Document all collection efforts for each assigned account.
• Ensure timely management of assigned accounts.

Skills

Verbal communication

Customer service

Negotiation

Problem-solving

Job description

As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client.

Responsibilities

• Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency.
• Able to manage difficult customer issues while working in a fast-paced environment.
• Determine the reason for delinquency and best course of action to assist consumers.
• Engage our consumers with the highest level of respect and dignity.
• Document all collection efforts for each assigned account in accordance with established procedures and compliance policies.
• Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards.
• Ensure all accounts in assigned lists are managed accurately and in a timely manner.
• Calls are majorly outbound and over a period moves to a blended (inbound/outbound) environment.
• Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work date follow up assignments.

Job Type: Full-time

Benefits

• Commuter assistance
• Flexible schedule
• Health insurance
• Life insurance
• Provident Fund