Customer Service Executive ( International Voice Process )

Credence Resource Management; Maharashtra; On-site; INR 406,000 - 487,000; Full time

Benefits offered by this job

Best in Market Salaries from 2.52 lakh

7 week new hire training program

Unlimited Incentive Plan

Free Medical/Life insurance

Free Home Pick & Drop Transportation

Fixed shifts after training

7:15 min login plus 45 minute break

Free transport

Job summary

Credence Resource Management in India is hiring for a US-shifted collections executive. You will handle outbound/inbound calls, follow up on overdue payments, and resolve queries with professionalism and empathy.

The role demands strong communication, the ability to work in a fast-paced environment, and familiarity with third-party collections. In-person work location with comprehensive benefits and a structured training program.

Qualifications

• Strong communication and customer service skills required.
• Third-party collections experience preferred (Medical or Telecom).
• Ability to work in a fast-paced collections environment.

Responsibilities

• Handle outbound/inbound calls for U.S. healthcare & telecom customers.
• Follow up on overdue payments and negotiate payment arrangements.
• Resolve customer queries with professionalism and empathy.

Skills

Communication

Customer service

Collections

Negotiation

Education

HSC 12th pass

Job description

Role & responsibilities

• Handle outbound/inbound calls for U.S. healthcare & telecom customers
• Follow up on overdue payments and negotiate payment arrangements
• Resolve customer queries with professionalism and empathy

Maintain accurate account documentation and call records Ensure compliance with company policies and procedures Strong communication and customer service skills required Ability to work in a fast-paced collections environmentPreferred candidate profile

• Good written and oral communication skills
• Third-party collections experience preferred (Medical or Telecom)
• HSC passed [10+2]
• This job requires you to work US shifts scheduled between 5:30 pm & 10:30 am
• Sunday fixed Off & Alternate Saturday Working

Perks and benefits

• Best in Market Salaries from 2.52 lakhs plus…
• 7 week new hire training program
• Unlimited Incentive Plan with transparent KRA's
• Enhance your Analytical/Decision Making & Negotiation skills
• Cross functional Growth opportunities within 6 months for experienced candidates
• Free Medical/Life insurance
• Employee Centric & Compliant Policies
• Free Home Pick & Drop Transportation
• Fixed shifts post the training period [Rare changes in case of business requirements]
• 7:15 min login plus 45 minute break = 8 hour shifts
• Free transport [Home pick-up & drop ]

Pay: Up to ₹40,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person