CSE (Customer Service Executive)

Credence Resource Management; Pune District; On-site; INR 302,000 - 601,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Free home pick & drop transportation

7 week training program

Incentive plan

Job summary

Credence Resource Management is hiring for an Executive - Customer Service to communicate with US healthcare and telecom consumers to collect overdue bills. You will call customers, negotiate payments, and work to resolve delinquencies while maintaining professional verbal and written communication.

The role requires HSC (10+2) and offers a fast-paced environment with 5:30 pm–10:30 am US shifts, Sunday off with alternate Saturdays.

Qualifications

• HSC passed (10+2) requirement stated.
• Third-party collections experience preferred (Medical or Telecom).
• US shifts scheduled between 5:30 pm & 10:30 am.
• Sunday fixed off & alternate Saturday working.

Responsibilities

• Make calls to consumers to collect overdue payments on behalf of clients.
• Negotiate settlements and resolve accounts delinquency through effective communication.
• Handle difficult customer issues with professionalism in a fast-paced environment.
• Maintain accurate records and adhere to policies, ensuring compliance.

Skills

Customer service

Negotiation

Verbal communication

Written communication

Education

10+2/HSC

Job description

As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client.

Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency.

Able to manage difficult customer issues while working in a fast paced environment. Good written and oral communication skills.

Third-party collections experience preferred (Medical or Telecom)

HSC passed [10+2]

This job requires you to work US shifts scheduled between 5:30 pm & 10:30 am

Sunday fixed Off & Alternate Saturday Working

Best in Market Salaries from 2.52 lakhs plus

7 week new hire training program

Unlimited Incentive Plan with transparent KRA's

Enhance your Analytical/Decision Making & Negotiation skills

Cross functional Growth opportunities within 6 months for experienced candidates

Free Medical/Life insurance

Employee Centric & Compliant Policies

Free Home Pick & Drop Transportation

Fixed shifts post the training period [Rare changes in case of business requirements]

7:15 min login plus 45 minute break = 8 hour shifts

Free transport (Home pick-up & drop)

Job Types: Full-time, Permanent

Compensation: 302,235.00 - 601,283.00 per year

Benefits:

Health insuranceProvident FundWork Location: In person .