Collection Officer

Greytip Software Private Limited; Mohali; On-site; INR 320,000 - 520,000; Full time

Job summary

Greytip Software Private Limited in Mohali, India, is seeking a mature professional to handle outbound calls and collect overdue payments from US and Canada healthcare systems. The role involves exposure to financial information and requires persuasive speaking and attentive listening.

Responsibilities include calling and following up on assigned cases, reviewing and updating records, negotiating with clients, and escalating when needed.

Qualifications

• 2–3 years of work experience, preferably in collections.
• Experience handling US/Canada healthcare payments is a plus.
• Strong communication and persuasive listening skills.

Responsibilities

• To call and follow up on allocated cases under the overdue payments.
• Review, follow and update all the allocated cases. Collect payments and curb the overdue payment accounts.
• Follow the standard operating procedures as set up by the company.
• Seek HELP, ASK wherever in doubt & ESCALATE wherever required.
• Ability to multitask and meet deadlines. Prioritize tasks to ensure the successful completion of each debt collection attempt. Achieve the targeted resolution in respective buckets every month as set by the business.
• Ability to negotiate with clients and resolve conflicts.

Skills

Outbound calls

Debt collection

Negotiation

Multitasking

Attention to detail

Job description

We are looking for a candidate who is mature, understands the criticality of the job, has the ability to speak persuasively and listen critically as the position involves exposure to financial information of International clients. The candidate should have previous work experience of 2-3 years with preference to candidates from the collection process. We need a result oriented person who can look forward to a rewarding job and fair earnings.

Primary responsibility will be making Outbound Calls and collecting overdue payments for US and Canada Healthcare Systems.

Responsibilities:

• To call and follow up on allocated cases under the overdue payments.
• Review, follow and update all the allocated cases. Collect payments and curb the overdue payment accounts.
• Follow the standard operating procedures as set up by the company.
• Seek HELP, ASK wherever in doubt & ESCALATE wherever required.
• Ability to multitask and meet deadlines. Prioritize tasks to ensure the successful completion of each debt collection attempt. Achieve the targeted resolution in respective buckets every month as set by the business.
• Ability to negotiate with clients and resolve conflicts.