Customer Service Executive | Internatioanl BPO | E-Commerce

Talent Acquaintance; Mumbai; Sur place; INR 300 000 - 500 000; Plein temps

Résumé du poste

Talent Acquaintance in Mumbai seeks a customer-focused professional to handle inquiries and resolve issues across multiple channels. You will contribute to an excellent customer experience by staying informed about our products and services and working with internal teams.

The role emphasizes problem solving, strong communication, and the ability to adapt quickly in a fast-paced environment, ensuring accurate documentation of customer interactions and transactions.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Strong problem-solving and analytical abilities are required.
• Proficient with computers and software applications used for customer support.
• Ability to adapt to a fast-paced, dynamic work environment.
• Attention to detail and solid organizational skills are expected.

Responsabilités

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Connaissances

Excellent communication

Interpersonal skills

Problem-solving

Analytical skills

Computer literacy

Adaptability

Description du poste

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.