Customer Service Executive | Internatioanl BPO | E-Commerce

Talent Acquaintance; Bengaluru; On-site; INR 300,000 - 460,000; Full time

Job summary

Talent Acquaintance in Bengaluru, Karnataka is seeking a customer support professional to handle inquiries across channels and provide exceptional service. You will collaborate with internal teams to enhance the customer experience and maintain thorough knowledge of products and services.

You will identify opportunities to upsell and cross-sell, keep accurate records of interactions, and adapt to a fast-paced environment with strong attention to detail and organizational skills.

Qualifications

• Excellent communication and interpersonal skills are required.
• Strong problem-solving and analytical abilities are essential.
• Proficient with computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills are necessary.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Analytical skills

Computer systems proficiency

Adaptability

Attention to detail

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.