Customer Service Executive | International BPO

Talent Acquaintance; Ahmedabad District; On-site; INR 200,000 - 450,000; Full time

Job summary

Talent Acquaintance in Ahmedabad is seeking a Customer Support Executive to handle customer inquiries, provide timely product information, and resolve issues professionally. You will stay updated on product knowledge to effectively assist customers and collaborate with internal teams to improve the overall experience.

The role requires excellent communication, the ability to multitask in a fast-paced environment, strong problem-solving skills, and proficiency with computer systems.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Skills

Excellent communication

Interpersonal skills

Multitasking in fast-paced environment

Problem-solving

Computer systems proficiency

Adaptability

Education

High school diploma or equivalent

College degree preferred

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.