Customer Service Executive | Internatioanl BPO | E-Commerce

Talent Acquaintance; Surat; On-site; INR 279,000 - 391,000; Full time

Job summary

Talent Acquaintance in India seeks a Customer Support representative to handle inquiries and resolve issues professionally across channels. You will collaborate with internal teams to enhance customer experience and maintain thorough knowledge of products and services, while identifying upsell opportunities and keeping accurate records of interactions and transactions.

Ideal candidates have excellent communication, adaptability, problem-solving, analytical skills, and strong organizational

Qualifications

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Analytical skills

Adaptability

Attention to detail

Organizational skills

Multi-channel support

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.