Customer Service Executive | Internatioanl BPO | E-Commerce

Talent Acquaintance; Kolkata District; In loco; INR 180.000 - 300.000; Tempo pieno

Descrizione del lavoro

Talent Acquaintance is seeking a customer service professional in Kolkata to handle inquiries and resolve issues with professionalism. You will provide excellent service across channels and collaborate with internal teams to enhance the overall experience.

The role requires strong communication, problem-solving, and adaptability, along with maintaining thorough product knowledge and precise record-keeping for customer interactions.

Competenze

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Mansioni

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Conoscenze

Communication

Interpersonal skills

Fast-paced work

Problem solving

Analytical thinking

Computer literacy

Descrizione del lavoro

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.