Customer Service Executive | International BPO

Talent Acquaintance; Bengaluru; On-site; INR 279,000 - 469,000; Full time

Job summary

Talent Acquaintance in Bengaluru is seeking a dedicated customer support professional to handle inquiries and resolve issues while providing timely information about products and services.

You will use problem-solving skills to address complex complaints and collaborate with internal teams to enhance the overall customer experience. A strong knowledge base and ability to meet targets are essential.

Qualifications

• Excellent communication and interpersonal skills required.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills are essential.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Skills

Communication

Interpersonal skills

Problem solving

Analytical skills

Tech proficiency

Adaptability

Multi-tasking

Education

High school diploma

College degree preferred

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.