Customer Service Executive | International BPO

Talent Acquaintance; Chandigarh; On-site; INR 200,000 - 320,000; Full time

Job summary

Talent Acquaintance in Chandigarh is seeking a Customer Support Representative to assist customers, answer questions, and resolve issues with courtesy and professionalism. You will maintain strong product knowledge, provide accurate information, and collaborate with internal teams to enhance the customer experience, while meeting quality and productivity targets in a fast-paced environment.

The ideal candidate will have excellent communication, multitasking abilities, and adaptability, with a

Qualifications

• Excellent communication and interpersonal skills required.
• Ability to work in a fast-paced environment and handle multiple interactions.
• Strong problem-solving and analytical skills are essential.
• Proficient in using computer systems and software applications.
• Adaptability to changing situations and priorities is important.
• High school diploma or equivalent is required; college degree is preferred.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Skills

Excellent communication

Interpersonal skills

Fast-paced environment

Multitasking

Problem-solving

Analytical skills

Proficient in using computer systems

Adaptability

Education

High school diploma or equivalent

College degree preferred

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.