Customer Care Executive | International BPO

Talent Acquaintance; Coimbatore District; On-site; INR 240,000 - 360,000; Full time

Job summary

Talent Acquaintance in Coimbatore, Tamil Nadu, is seeking a customer support professional to handle inquiries, resolve issues, and provide exceptional service across channels.

You will collaborate with internal teams, maintain thorough knowledge of products, identify upsell opportunities, and ensure accurate records of interactions in a fast-paced environment.

Attention to detail, proactive communication, and proficiency with computer systems are essential to succeed in this role.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Skills

Communication

Customer service

Interpersonal skills

Product knowledge

Upselling

Analytical thinking

Tools

CRM software

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.