Customer Service Executive - Inbound / Blended

Kotak Life Insurance; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Kotak Life Insurance in Mumbai invites applications for a Voice Inbound/Outbound Caller role at Goregaon East. The candidate should be a graduate with 1-4 years of experience.

The role involves responding to customer queries via email, webchat, letters, and phone, identifying needs, updating databases, and coordinating with internal teams. You will inform customers about new features, promote digital channels, follow up to resolve issues, and maintain a customer-centric approach while upholding

Qualifications

• Respond to customer queries via email, Webchat, letters, phone etc.
• Identify customer needs and service accordingly.
• Update internal database with information about technical issues and useful discussions with customers.
• Co-ordination with other internal teams/departments to provide customer resolution to query or request.
• Inform customers about new features and functionalities and Promote digital channels of service.
• Timely Follow up with customers to ensure their queries and technical issues are resolved.
• Maintain customer centricity at the core of all transactions.
• Support a positive work place environment adhering to organizational policies.

Responsibilities

• Handle voice-based customer interactions (inbound/outbound) from Goregaon East, Mumbai.
• Provide accurate information and resolve queries while maintaining service quality.
• Coordinate with internal teams to expedite issue resolution.
• Promote digital channels and guide customers to use self-service options.

Education

Graduate

Job description

Role: Voice Inbound / Outbound caller
Work Location: Goregaon (East), Mumbai
Education: Graduate
Experience: 1 4 years

- Respond to customer queries in a timely and accurate way, via email, Webchat, letters, phone etc

• Identify customer needs and service accordingly
• Update internal database with information about technical issues and useful discussions with customers
• Co-ordination with other internal teams/departments to provide customer resolution to query or request
• Inform customers about new features and functionalities and Promote digital channels of service
• Timely Follow up with customers to ensure their queries and technical issues are resolved
• Maintain customer centricity at the core of all transactions
• Support a positive work place environment adhering to organizational policies