Customer Service Executive - Inbound Process

Kotak Life Insurance; Mumbai; On-site; INR 250,000 - 350,000; Full time

Job summary

Kotak Life Insurance is seeking a Customer Service Executive in Goregaon (East), Mumbai. The role involves handling voice inbound/outbound calls, identifying customer needs, updating CRM with issue details, and coordinating with internal teams to resolve queries.

Applicants should be graduates with 1–4 years of experience, possess strong communication skills, and promote digital channels of service while maintaining customer-centric interactions. Local experience in western line preferred.

Qualifications

• Graduate degree required.
• 1–4 years of relevant experience.
• Strong communication and customer service skills.
• Familiarity with CRM or database updates.

Responsibilities

• Identify customer needs and service accordingly
• Update internal database with information about technical issues and useful discussions with customers
• Coordination with other internal teams/departments to provide customer resolution to query or request
• Inform customers about new features and functionalities and promote digital channels of service
• Timely follow up with customers to ensure their queries and technical issues are resolved
• Maintain customer centricity at the core of all transactions
• Support a positive work place environment adhering to organizational policies

Skills

Customer service

Communication skills

Data entry

Team coordination

Education

Graduate

Tools

CRM software

Job description

Role: Voice Inbound / Outbound caller
Work Location: Goregaon (East), Mumbai
Education: Graduate
Experience: 1- 4 years

• Identify customer needs and service accordingly
• Update internal database with information about technical issues and useful discussions with customers
• Co-ordination with other internal teams/departments to provide customer resolution to query or request
• Inform customers about new features and functionalities and Promote digital channels of service
• Timely Follow up with customers to ensure their queries and technical issues are resolved
• Maintain customer centricity at the core of all transactions
• Support a positive work place environment adhering to organizational policies

Note- we are hiring only in western line candidates.