Customer Service Executive | Gujrati caller | Goregaon

Kotak Life Insurance; Goregaon; On-site; INR 240,000 - 360,000; Full time

Job summary

Kotak Life Insurance in Goregaon East, Mumbai, is hiring a Customer Service Executive to handle voice inbound and outbound calls. The role requires graduates with 1–3 years in customer service and management and a willingness to travel to Goregaon.

Gujarati candidates are preferred. You will respond to queries via calls, email, and chat, coordinate with internal teams, promote digital channels, and ensure timely resolution of customer issues.

Qualifications

• Graduated education required.
• 1–3 years of experience in customer service and management.
• Willingness to travel to Goregaon.
• No career gaps.
• Gujarati candidate preferred.

Responsibilities

• Respond to customer queries in a timely and accurate way via phone, email, Webchat, letters and other channels.
• Identify customer needs and service accordingly.
• Update internal database with information about technical issues and useful discussions with customers.
• Coordinate with other internal teams to resolve customer queries or requests.
• Inform customers about new features and promote digital channels of service.
• Follow up with customers to ensure issues are resolved.
• Maintain customer-centricity in all transactions and support a positive work environment.

Skills

Customer service

Communication

Education

Graduated

Job description

WE ARE HIRING!!

Customer service executive

Eligibility Criteria :

• Graduated
• 1 to 3 years of experience in customer service and management.
• can able to travel Goregaon.
• No Career Gap
• Gujrati candidate required

Role: Voice Inbound / Outbound caller

Work Location: Goregaon (East), Mumbai

Roles and Responsibility :

• Respond to customer queries in a timely and accurate way, via email, Webchat, letters, phone etc
• Identify customer needs and service accordingly
• Update internal database with information about technical issues and useful discussions with customers
• Co-ordination with other internal teams/departments to provide customer resolution to query or request
• Inform customers about new features and functionalities and Promote digital channels of service
• Timely Follow up with customers to ensure their queries and technical issues are resolved
• Maintain customer centricity at the core of all transactions
• Support a positive work place environment adhering to organizational policies