Customer Support Executive| | Fresher |

Kotak Life Insurance; Mumbai; On-site; INR 180,000 - 240,000; Full time

Job summary

Kotak Life Insurance is hiring a Fresher for a Voice Inbound/Outbound Caller role at Goregaon (East), Mumbai. Education required is Graduate with 0–1 year of experience. You will handle customer queries by phone, identify needs, update systems, and coordinate with internal teams to resolve issues.

Candidate should promote digital channels, ensure timely follow-ups, and maintain a customer-centric approach in every interaction. Western line candidates preferred.

Qualifications

• Graduate candidates with strong communication skills.
• Freshers welcome with 0–1 year experience in customer support.
• Willing to work in Goregaon (East), Mumbai.

Responsibilities

• Respond to customer queries in a timely and accurate way through phone
• Identify customer needs and service accordingly
• Update internal database with information about technical issues and useful discussions with customers
• Co-ordination with other internal teams/departments to provide customer resolution to query or request
• Inform customers about new features and functionalities and Promote digital channels of service
• Timely Follow up with customers to ensure their queries and technical issues are resolved

Skills

Voice-based support

Communication skills

Phone etiquette

Education

Graduate

Job description

We are hiring Fresher!!!

Only in western line candidates.

Job Description:

Role: Voice Inbound / Outbound caller
Work Location: Goregaon (East), Mumbai
Education: Graduate
Experience: 0- 1 year

- Respond to customer queries in a timely and accurate way through phone

• Identify customer needs and service accordingly
• Update internal database with information about technical issues and useful discussions with customers
• Co-ordination with other internal teams/departments to provide customer resolution to query or request
• Inform customers about new features and functionalities and Promote digital channels of service
• Timely Follow up with customers to ensure their queries and technical issues are resolved
• Maintain customer centricity at the core of all transactions
• Support a positive work place environment adhering to organizational policies