Customer Service Executive - ILMSCV Finance

Tata Capital; Chennai; On-site; INR 180,000 - 300,000; Full time

Job summary

Tata Capital in Chennai is seeking a diligent candidate to assist in loan disbursement processes with a focus on minimizing delinquency. You will identify potential customers, collect and validate documents, and log cases in the system under supervision.

The role includes meeting sanction ratios, cross-selling products, and vendor empanelment while ensuring RBI compliance. The position is entry-level, suited for undergraduates or graduates in any discipline, and operates under the guidance of

Qualifications

• Undergraduate or graduate in any discipline.
• Perform duties under the guidance of Supervisor/Manager.
• Role involves loan disbursement support and customer interaction.

Responsibilities

• Assist in loan disbursement with focus on minimizing delinquency.
• Identify customers for potential business with supervisor guidance.
• Collect documents from customers and validate per norms.
• Log cases in the system as per SOP and follow disbursement process.
• Meet sanction ratios as required by the organization.
• Assist in meeting customer requirements and cross-sell multiple products under guidance.
• With supervisor/manager, empanel new vendors and build relationships.
• Ensure compliance with Audit/RBI regulations.

Skills

Customer outreach

Document collection

Data entry

Cross-selling

Vendor management

Compliance awareness

Education

Under Graduate/ Graduate in any discipline

Job description

Description.

txt Qualification.

txt Responsibilities.

txt To help the Supervisor / Manager for the disbursement of Loans with minimum delinquency.

Under Graduate/ Graduate in any discipline Perform the following under the guidance/direction of Supervisor/Manager

• With help of Supervisor/ Manager, Identify the customers for protentional Business
• Collect the documents from Customers and validate as per the organization norms
• Logging the case in the system as per SOP and follow the process for disbursement.

• Fulfil - the Sanction ratio as per organisation requirement
• Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager.

• With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them
• With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.