Customer Service Executive - Car Finance

Tata Capital; Indore District; On-site; INR 180,000 - 240,000; Full time

Job summary

Tata Capital is seeking a candidate in Indore to assist in loan disbursement activities under supervision. The role includes gathering customer documents, validating them as per SOP, and logging cases for disbursement with attention to maintaining low delinquency.

Responsibilities include meeting sanction ratios, addressing customer needs, and collaborating with vendors under supervisor guidance to ensure regulatory compliance and smooth operations.

Qualifications

• Under Graduate/ Graduate in any discipline.

Responsibilities

• Assist the Supervisor/Manager with loan disbursement and ensure minimal delinquency.
• Collect and validate customer documents as per organization SOP.
• Log cases in the system and follow the process for disbursement.
• Fulfil sanction ratios and meet customer requirements; cross-sell products under guidance.

Education

Undergraduate/Graduate degree

Job description

Description.

txt Qualification.

Responsibilities.

txt To help the Supervisor / Manager for the disbursement of Loans with minimum delinquency.

Under Graduate/ Graduate in any discipline Perform the following under the guidance/direction of Supervisor/Manager - With help of Supervisor/ Manager, Identify the customers for protentional Business - Collect the documents from Customers and validate as per the organization norms - Logging the case in the system as per SOP and follow the process for disbursement.

• Fulfil - the Sanction ratio as per organisation requirement - Meeting the Customer requirements cross- sell multiple products, under the guidance of Supervisor/ Manager.
• With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them - With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.