Engineer - Global Customer Service Operations

Tata Communications Limited; Pune District; On-site; INR 250,000 - 420,000; Full time

Job summary

Tata Communications Limited is seeking a customer service professional to handle and resolve customer issues. The role focuses on ownership of customer problems, diagnosing and resolving system or application issues, and ensuring timely escalation when needed.

The candidate should be a Graduate with 0-4 years of experience, capable of working in a fast-paced, high-availability environment and with a strong emphasis on problem solving and staying updated with relevant technologies.

Qualifications

• Demonstrated problem solving abilities.
• Experience providing customer service in fast paced, high availability, 24x7 environments.
• Maintain awareness of the latest technologies in the domain.

Responsibilities

• Taking ownership of customer issues reported and providing resolutions.
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system or application issues.
• Escalating unresolved issues to the appropriate internal teams following standard procedures.
• Ensuring SLA adherence and working proactively to maintain it.

Skills

Problem‑solving

Customer service

Tech awareness

Education

Graduate

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

• The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Minimum Qualifications & Experience

• Graduate with 0-4 years of experience

Other Knowledge & Skills

• Demonstration of problem-solving skills
• Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
• Maintain awareness of latest technologies in the domain

Key Responsibilities

• Taking ownership of customer issues reported, solving their problems through by providing resolution.
• Researching, diagnosing, troubleshooting, identifying solutions to resolve system or application issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Ensure SLA are achieved and work proactively to maintain the same.