Sr Customer Service Executive - Network Operations & Support

Tata Communications; Sahibzada Ajit Singh Nagar; On-site; INR 300,000 - 540,000; Full time

Job summary

Tata Communications is seeking a Graduate with 0-4 years of experience for a role in network operations and maintenance. This position focuses on ensuring high availability, reliable network performance, and timely support for installations and upgrades across customer and internal projects.

Candidates will perform routine vulnerability assessments, security audits, and documentation updates to maintain up-to-date SOPs.

Qualifications

• Demonstration of problem-solving skills.
• Prior experience in providing technical support in fast paced, high availability, 24X7 environments.
• Knowledge of network, operating systems.

Responsibilities

• Maintaining, administering, upgrading, and troubleshooting network tools and equipment
• Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of terminations, testing and labelling of most common transmission mediums, hardware installations etc.
• Ensure SLA are achieved and work proactively to maintain the same.
• Conduct vulnerability assessments for networks, Servers, applications, and operating systems
• Conduct network security audits and scanning on a predetermined basis.
• Compile and track vulnerabilities over time for metrics purposes.
• Timely upgradation of all the tools used and their related documents like SOP's etc.

Education

Graduate with 0-4 years of experience

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

• The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Minimum Qualifications & Experience

• Graduate with 0-4 years of experience

Other Knowledge & Skills

• Demonstration of problem-solving skills
• Prior experience in providing technical support in fast paced, high availability, 24X7 environments.
• Knowledge of network, operation systems

Key Responsibilities

• Maintaining, administering, upgrading, and troubleshooting network tools and equipment
• Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of
• terminations, testing and labelling of most common transmission mediums, hardware installations etc.
• Ensure SLA are achieved and work proactively to maintain the same.
• Conduct vulnerability assessments for networks, Servers, applications, and operating systems
• Conduct network security audits and scanning on a predetermined basis.
• Compile and track vulnerabilities over time for metrics purposes.
• Timely upgradation of all the tools used and their related documents like SOP's etc.