Customer Service Executive - Cloud & Security Customer Service Operations

Tata Communications; Pune District; On-site; INR 180,000 - 300,000; Full time

Job summary

A leading telecommunications company is seeking a Customer Service Executive to manage customer-reported issues, ensuring timely resolutions and maintaining Service Level Agreements. The role requires effective communication with customers regarding the status and resolution of issues. This is an entry-level, full-time position that requires willingness to work at customer locations as per their policies.

Qualifications

• Entry level role; willingness to work at customer's location.

Responsibilities

• Take ownership of customer-reported issues and ensure timely resolution.
• Research, diagnose, troubleshoot, and identify solutions for system and application issues.
• Follow standard operating procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Ensure Service Level Agreements (SLAs) are met and proactively work to maintain or improve them.
• Communicate clearly with customers regarding issue status, progress, and resolution.
• Willing to work at the customer location in accordance with their working policy.

Job description

Customer Service Executive – Cloud & Security Customer Service Operations

About The Company

Tata Communications Redefines Connectivity with Innovation and Intelligence, driving the next level of intelligence powered by Cloud, Mobility, IoT, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications.

Responsibilities

• Take ownership of customer-reported issues and ensure timely resolution.
• Research, diagnose, troubleshoot, and identify solutions for system and application issues.
• Follow standard operating procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Ensure Service Level Agreements (SLAs) are met and proactively work to maintain or improve them.
• Communicate clearly with customers regarding issue status, progress, and resolution.
• Willing to work at the customer location in accordance with their working policy.

Seniority level: Entry level.

Employment type: Full‑time.

Job function: Other.

Industries: Telecommunications.