Engineer - Cloud Operations

Tata Communications; Chennai District; On-site; INR 300,000 - 540,000; Full time

Job summary

Tata Communications in Chennai is seeking a graduate with 0-4 years of customer service experience to join our operations team. You will take ownership of customer issues, diagnose problems, and provide timely resolutions in a fast-paced, 24x7 environment.

The role requires familiarity with network security devices such as Palo Alto, Fortigate, and ASA firewalls, and a proactive approach to SLA adherence. You will escalate where needed and collaborate with internal teams to ensure quality

Qualifications

• Graduate with 0-4 years of experience.
• Demonstrated problem-solving skills.
• Experience providing customer service in fast paced, high availability environments.
• Awareness of latest technologies in the domain.

Responsibilities

• Taking ownership of customer issues and providing resolution.
• Researching, diagnosing, troubleshooting, and identifying solutions.
• Escalating unresolved issues per standard procedures.
• Ensuring SLA achievement and proactive maintenance.
• Knowledge of Palo Alto, Fortigate, and ASA firewalls.

Skills

Problem-solving

Customer service

24x7 operations

Awareness of latest technologies

Education

Graduate

Tools

Palo Alto

Fortigate

ASA firewall

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

• The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Minimum Qualifications & Experience

• Graduate with 0-4 years of experience

Other Knowledge & Skills

• Demonstration of problem-solving skills
• Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
• Maintain awareness of latest technologies in the domain

Key Responsibilities

• Taking ownership of customer issues reported, solving their problems through by providing resolution.
• Researching, diagnosing, troubleshooting, identifying solutions to resolve system or application issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Ensure SLA are achieved and work proactively to maintain the same.
• Good knowledge in managing PaloAlto, Fortigate, ASA firewalls