Jr Customer Service Executive - Global Customer Service Operations

Tata Communications; Pune; On-site; INR 320,000 - 420,000; Full time

Job summary

Tata Communications in Pune, India, seeks an entry-level Customer Service professional to handle day-to-day operations under direct supervision. The role focuses on ensuring service quality and timely responses to customer inquiries.

The successful candidate will support daily activities, help maintain SLA commitments, and contribute to a smooth customer experience in a fast-paced telecom environment.

Qualifications

• Graduate with 0-4 years of experience.
• Strong customer service orientation.
• Ability to work under supervision.

Responsibilities

• Maintain daily activities and routines.
• Ensure SLA are achieved and work proactively to maintain the same.

Skills

Customer service

SLA awareness

Education

Graduate

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

• Operational role that works under direct supervision, responsible for day-to-day customer service operations

Minimum Qualifications & Experience

• Graduate with 0-4 years of experience

Other Knowledge & Skills

• NIL

Key Responsibilities

• Maintain daily activities and routines.
• Ensure SLA are achieved and work proactively to maintain the same.