Customer Support Executive

Toolyt; Bengaluru; On-site; INR 350,000 - 500,000; Full time

Job summary

Toolyt is seeking a Customer Support Executive to handle customer queries and complaints while ensuring a positive customer experience. The role emphasizes strong communication, problem-solving, and product-support skills with immediate joining.

Bengaluru-based opportunity with exposure to CRM, SQL, and Excel tools. The ideal candidate should have 1–2 years of experience in customer support, excellent written and verbal communication abilities, and the capacity to collaborate across

Qualifications

• Bachelor's degree in administration, management, IT, or a related field.
• 1–2 years of experience in customer support or customer success.
• Excellent written and verbal communication skills.
• Knowledge of CRM systems, SQL, and Excel.
• Basic understanding of manual testing and RCA.
• Strong problem-solving and analytical abilities.
• Patient, proactive and customer-focused.
• Ability to work cross-functionally.

Responsibilities

• Handle customer queries and complaints and provide timely resolutions.
• Ensure adherence to SLAs and follow up until issues are resolved.
• Coordinate with internal teams to resolve customer issues.
• Maintain strong product knowledge and provide effective customer support.
• Manage customer interactions through CRM systems.
• Prepare RCA (Root Cause Analysis) for recurring or critical issues.
• Perform basic manual testing to validate reported issues and fixes.
• Use SQL for basic data validation and troubleshooting.
• Maintain and analyze support-related data using Excel.
• Escalate unresolved issues to the appropriate teams.

Skills

Communication

Problem solving

Analytical skills

Teamwork

Education

Bachelor's degree in administration/Management/IT or related

Tools

CRM systems

SQL

Excel

Job description

Job Summary

We are looking for a Customer Support Executive to handle customer queries, resolve complaints, and ensure a positive customer experience. The ideal candidate should have strong communication, problem-solving, and product-support skills. Looking for immediate joiners only.

Key Responsibilities

• Handle customer queries and complaints and provide timely resolutions.
• Ensure adherence to SLAs and follow up until issues are resolved.
• Coordinate with internal teams to resolve customer issues.
• Maintain strong product knowledge and provide effective customer support.
• Manage customer interactions through CRM systems.
• Prepare RCA (Root Cause Analysis) for recurring or critical issues.
• Perform basic manual testing to validate reported issues and fixes.
• Use SQL for basic data validation and troubleshooting.
• Maintain and analyze support-related data using Excel.
• Escalate unresolved issues to the appropriate teams.

Requirements

• Bachelor's degree in administration, Management, IT, or a related field.
• 1–2 years of experience in customer support/customer success.
• Excellent written and verbal communication skills.
• Knowledge of CRM systems, SQL, and Excel.
• Basic understanding of manual testing and RCA.
• Strong problem-solving and analytical skills.
• Patient, proactive, and customer-focused.
• Ability to work effectively with cross-functional teams.