Customer Service Executive

Right Move Staffing; Pune District; Hybrid; INR 250,000 - 400,000; Full time

Job summary

Right Move Staffing is seeking a Customer Service Executive to effectively manage customer queries through calls, emails, and chats. The role is critical in resolving complaints and providing accurate information to ensure a positive experience.

Applicants should have good communication skills, be problem-solvers, and possess basic computer knowledge. This position accommodates freshers and requires flexibility in working hours. A full-time employment opportunity in a BPO/Call Center environment awaits the right candidate.

Qualifications

• Excellent communication skills for conversing with customers.
• Ability to solve customer complaints efficiently.
• Familiarity with basic computer usage is essential.

Responsibilities

• Handle customer calls, emails, or chats.
• Resolve customer complaints and queries.
• Provide accurate information about products/services.
• Maintain records of customer interactions.
• Escalate complex issues to the concerned team.
• Ensure high levels of customer satisfaction.

Skills

Good communication skills (verbal & written)

Problem‑solving ability

Basic computer knowledge

Patience and customer‑handling skills

Education

Any Graduate / Undergraduate (preferred)

Job description

Job Description

Job Title: Customer Service Executive

Role Summary:

We are looking for a Customer Service Executive to handle customer queries, provide support, and ensure a positive customer experience.

Key Responsibilities:

• Handle customer calls, emails, or chats
• Resolve customer complaints and queries
• Provide accurate information about products/services
• Maintain records of customer interactions
• Escalate complex issues to the concerned team
• Ensure high levels of customer satisfaction

Required Skills:

• Good communication skills (verbal & written)
• Problem‑solving ability
• Basic computer knowledge
• Patience and customer‑handling skills

Qualification:

• Any Graduate / Undergraduate (preferred)

Experience:

• 0 to 5 years (Freshers can apply)

Location / Shift:

• Flexible to work in shifts (if required)

Employment Category:

Employment Type: Full time

Industry: BPO / Call Center

Role Category: Others

Functional Area: Not Specified

Role/Responsibilities: Customer Service Executive

Contact Details:

Company: Right Move Staffing

Location(s): Pune

Ability to work in a team environment with members of varying skill levels. Highly motivated. Learns quickly.