Customer Service Executive (Chat)

Mamaearth; Gurugram District; On-site; INR 240,000 - 340,000; Full time

Job summary

Mamaearth in Gurugram is seeking a Customer Service Executive for chat support. You will handle customer queries via chat, resolve issues, and ensure timely responses.

The role requires strong written communication, fast typing, and basic computer knowledge to maintain high customer satisfaction and meet SLAs.

Qualifications

• Good written communication skills.
• Fast typing speed.
• Basic computer knowledge.

Responsibilities

• Handle customer queries via chat in a timely and professional manner.
• Resolve customer concerns and provide accurate information.
• Escalate complex issues to relevant teams when required.
• Ensure high customer satisfaction while meeting quality and response time SLAs.

Skills

Written communication

Typing speed

Basic computer knowledge

Job description

Customer Service Executive Chat Support

Experience: 1–3 Years

Job Description

• Handle customer queries via chat in a timely and professional manner.
• Resolve customer concerns and provide accurate information.
• Escalate complex issues to relevant teams when required.
• Ensure high customer satisfaction while meeting quality and response time SLAs.

Preferred

Good written communication skills, typing speed, and basic computer knowledge.