Senior Customer Service Executive

Muthoot Fincorp Limited; Ranipet; On-site; INR 350,000 - 520,000; Full time

Job summary

Muthoot Fincorp Limited in Ranipet, Tamil Nadu is seeking a Senior Customer Service Executive to ensure quality service and support branch profitability. The role emphasizes relation-building with customers and cross-selling financial products.

Fresh graduates or candidates with up to 1 year in lending/financial services are welcome. Proficiency in local language and English is required, with a focus on process adherence and timely transactions.

Qualifications

• Graduate with a focus on customer service or financial services.
• Freshers or candidates with up to 1 year of lending/financial services experience welcome.
• Strong communication skills in local language and English; ability to cross-sell and maintain customer relationships.

Responsibilities

• Ensure quality of business and operational efficiency through process adherence.
• Promote and maintain positive relations with customers and prospects.
• Achieve productivity targets to support branch profitability.
• Cross-sell and upsell products at every opportunity.
• Conduct promotional activities and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables; maintain data/records.

Skills

Result Orientation

Customer Service

Digital Mindset

Relationship Building

Process Knowledge

Time Management

Cross Selling / Upselling

Business Development

Communication Skills

Education

Graduate

Job description

SENIOR CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

Educational Qualification – Graduate Experience – Freshers / 1 year experience in lending / financial services